It's a common surprise: you move your website to new hosting, and suddenly your domain email stops working. Here's why, and how to fix it.
Why this happens
Email and website hosting often rely on the same DNS records (specifically MX records) pointing to where your email is actually managed. Changing your domain's nameservers or DNS settings for the website can accidentally also redirect where email is expected to be handled.
Step 1: Identify where your email should point
Check whether your email is hosted by your old provider, your new provider, or a separate dedicated email service.
Step 2: Update your MX records
In your domain's DNS settings, make sure the MX records point to wherever your email is actually hosted, not just wherever your website now lives.
Step 3: Set up email with your new host if needed
If you want email hosted alongside your new website hosting, most providers, including Hostinger, let you create email accounts directly from the hosting dashboard.
Step 4: Allow time for DNS changes to propagate
Like website DNS changes, email DNS updates can take a few hours to fully take effect.
Hosting with email tools: Hostinger plans include email account management, 20% off with code QGNAFFBUSPYA.
See plans